An MTN SIM Card needs to be activated to start to make use of the services. To activate the SIM card, insert the sim card into a cellphone and follow the following procedure.
Dial *141# until you receive a SMS confirmation message.
Important: After the MSISDN has been activated, the subscriber has 30 days to start using the SIM for the first time:
Alternatively, dial 173 to reach the MTN call center, speak with a customer service representative and explain you would like to activate the new SIM card. If you are already a customer and want to keep your same phone number, inform the representative.
SIM Expiry (number recycling):
After the MSISDN has been activated, the subscriber has 30 days to start using the SIM:
– Create a billable event from the SIM – Data usage or a billable call.
If the MSISDN has been activated and never does any of the above, it is considered an “inactive kit” and is disconnected off the network after 30 days.
If the MSISDN becomes revenue generating and part of the active prepaid base, then the MSISDN must make a revenue generating event at least every 90 days. After 90 days dormancy, the MSISDN may be deleted by the network.
Once a SIM is deleted and or expired and the number recycled the SIM needs to be discarded as it can no longer be used.
SIMs can not be kept alive using recharges on the MTN network.